Emergency Roadside Assistance

24/365 Emergency Roadside Assistance

Get help on the road when you need it with our 24 hour/365-day Emergency Roadside Assistance – included free with our Road Hazard Tire Protection Plan.

Included in your Emergency Roadside Assistance

• 24 hour/365-day access
• One roadside service during your 12 months of coverage ($60 per occurrence limit)
• Towing Assistance – When towing is necessary, your covered vehicle will be towed to the closest qualified service.
• Flat Tire Change – Service consists of the removal of the flat tire and its replacement with your working spare tire.
• Fuel Delivery Service – An emergency supply of 3 gallons of fuel or oil, water or other fluids may be delivered if you are in immediate need. You must pay for the fuel when it is delivered.
• Lock-out Assistance – If your keys are locked inside the covered vehicle, assistance will be provided to gain entry.
• Battery Assistance – If battery failure occurs, a jump start will be provided to start your covered vehicle.
• Winch – if you are stuck no more than 50 feet from a public road, we will pull your covered vehicle onto a public road.

How to get Roadside assistance

• Call 1-877-681-1616
• Please have account number 680130, your invoice number, date of purchase and vehicle information ready to be eligible for service. We recommend you store this info on your phone and/or keep it in your vehicle.
• A service vehicle will be dispatched to your location for your assistance

Roadside assistance services for do not include:

• Service for a vehicle that did not have tires installed by us
• Service if you are not with the disabled vehicle (however if you cannot remain with the vehicle for safety reasons, we will attempt to provide service.)
• Service if the vehicle was involved in an accident, theft or vandalism
• Service for, fleet vehicles, vehicles off road; vehicles over 1- ton capacity, commercial vehicles, vehicles already at a repair facility or on roads where state/provincial provides are exclusively utilized
• Towing or service on roads not regularly maintained, including private property
• Installation or removal of snow chains or dismounting, repairing, or rotating tires
• Vehicle storage charges, cost of parts and installation, products, materials, impounding, and additional labor related to towing
• Service to vehicles with an expired safety inspection, license plate, and/or emission sticker where required by law
• Service to vehicles that are not in a safe condition to be towed
• Service in areas not regularly traveled, such as vacant lots, beaches, open fields or other places that would be hazardous for service
• Costs in excess of $60