Greg’s Japanese Auto Customer Care Program
All of our Greg’s Japanese Auto locations have comfortable waiting rooms with free Wi-Fi. But if you prefer not to sit around and wait for your auto repair or service to be completed, we understand. We provide a free Local Shuttle Service for our customers within a 5 mile radius of the shop location. We can arrange to drop you off at your desired location, as well as pick you up when your car is ready.
Rewards Card Programs
Every time you come to Greg’s Japanese Auto, be sure to bring your Greg’s Japanese Auto Rewards Card. With every auto repair or service you purchase, you will earn dollars that you can apply towards any future repair or service at any Greg’s Japanese Auto location.
You can also purchase a Greg’s Japanese Auto Rewards Card with a pre-loaded amount as a gift!
If that wasn’t enough, we make our Rewards Card even better! As soon as you receive your Greg’s Japanese Auto Rewards Card, you are automatically eligible for our FREE 24-Hour Nationwide Roadside Assistance program! In addition, the Greg’s Japanese Auto Rewards Card also includes our Nationwide and Local Warranty program. With all these benefits rolled into one amazing Rewards Card, no matter where you go, you will be protected. So be sure to always carry your Greg’s Japanese Auto Rewards Card in your wallet.
All of our Greg’s Japanese Auto Rewards Card holders will also enjoy exclusive savings and offers!
If you don’t have a Greg’s Japanese Auto Rewards Card yet, be sure to ask one of our service advisors about it the next time you come in for an auto repair or service.
We do everything we can to take care of our customers when they come in to Greg’s Japanese Auto for an auto repair or service. We also want to help make sure you’re protected while you’re on the road.
National Roadside Assistance 877-912-1440
This is why, as part of our valuable Customer Care Program, you are eligible for the free 24-Hour Nationwide Roadside Assistance program. All of our Greg’s Japanese Auto customers who have our Rewards Card are eligible in the Free Roadside Assistance Program.
Roadside Assistance covers the most common roadside assistance needs, up to $75/year per vehicle.
Terms and Conditions
Coverage for 24-Hour Roadside Assistance is given to you at no additional charge by Greg’s Japanese Auto when you come in for service. The 24-Hour Roadside Assistance coverage begins on the date you receive your Greg’s Japanese Auto Rewards Card and continues for 6 months from that date. All services provided through the 24-Hour Roadside Assistance program are described below.
Coverage is limited to motorized passenger-use vehicles and will be provided for 6 months from the date you receive your Greg’s Japanese Auto Rewards Card when the vehicle owner, spouse, and/or dependent children are carrying the valid card.
Covered Vehicles exclude 1) vehicles with a manufacturer’s load rating capacity greater than one ton. 2) Any vehicle with a load capacity of one ton or greater designed for, built for, or used in a private recreational or commercial application including but not limited to Class A (or Type A) Motor Homes and Class C (or Type C) Motor Homes. 3) Any motorcycles. 4) Any emergency service vehicle or any vehicle used for hire, towing, construction, or postal service. 5) Any vehicle used for farm, ranch, agriculture, or off-road use (off-road use is described as driving on anything that is not a paved or gravel road maintained by the state or local authority). 6) All-terrain vehicles (ATVs), campers, trailers, and vehicles in tow.
How to Obtain Roadside Assistance
If you are in need of roadside assistance, call 1-877-912-1440. This toll-free number provides access to roadside assistance 24 hours a day, 365 days a year. You will need to provide your valid membership number as it appears on your membership card. You will be issued a four digit access code which you will need to provide to the dispatcher in order to receive services.
Benefit Limit per occurrence for covered services is $75.00 per disablement and is limited to one roadside assistance claim per 365-day period. You must call 1-877-912-1440 for roadside assistance to be eligible for service.
When towing is necessary, the disabled Covered Vehicle will be towed to the nearest qualified repair facility or to the repair facility of your choice.
Lock-Out Assistance: Assistance will be provided in unlocking the Covered Vehicle in the event the keys are lost or locked inside.
Flat Tire Assistance: If the Covered Vehicle’s spare tire is serviceable, it will be installed to replace the flat tire. If the disabled Covered Vehicle has no serviceable spare, or if it has two or more flat tires, the vehicle will be towed.
Fuel, Oil, Fluid, and Water Delivery Service: An emergency supply of gasoline (where permitted), oil, fluid, and water will be delivered to any Covered Vehicle in immediate need. The customer must pay for the costs of the actual fluids delivered.
Battery Jump-Start: If a battery failure occurs, a battery jump-start will be provided to start the Covered Vehicle.
Service Limits & Requirements
A benefit limit of seventy-five ($75.00) dollars per occurrence applies to all roadside assistance services. Your 24-Hour Roadside Assistance coverage includes up to one (1) covered occurrence per Covered Vehicle per 365-day period as defined above.
Your membership is intended to cover emergencies and is not intended to be a substitute for proper vehicle maintenance or repair.
The driver of the Covered Vehicle must be with the Covered Vehicle when the service provider arrives, as roadside assistance cannot be provided to an unattended vehicle. If the driver is not with the Covered Vehicle, there may be an associated fee not covered under the terms of this program.
Services Not Covered
- Repair or damage to the Covered Vehicle.
- Cost of parts, replacement keys, lubricants, fluids; cost of installation of products or materials.
- Tire repair or non-emergency mounting or removing of any tires, snow tires, or chains.
- Service on a vehicle that is not in a safe condition to be towed. Impound towing or towing by other than an authorized service provider; vehicle storage charges. Any additional labor related to towing due to specialized equipment or processes required to transport your Covered Vehicle due to non-factory modifications or enhancements made to the Covered Vehicle. Towing from or repair work performed at a service station, garage, or repair shop. Towing by other than a licensed service station or garage. A second tow for the same disablement. Towing or service on roads not regularly maintained, such as sand beaches, open fields, forests, and areas designated as not passable due to construction, etc. Towing at the direction of a law enforcement officer relating to traffic obstruction, impoundment, abandonment, illegal parking, or other violations of law. Traffic fines, citations, or penalties.
- Coverage shall not be provided in the event of emergencies resulting from the use of intoxicants or narcotics, or the use of the Covered Vehicle in the commission of a felony.
- Any roadside assistance services provided to the Covered Vehicle by a private citizen’s assistance is not covered and is not reimbursable.
- Non-emergency towing or other non-emergency service.
This 24-Hour Roadside Assistance program operates through a network of contracted service providers who have agreements to perform road and towing service. As independent contractors, they have exclusive control over their own equipment and personnel. Neither this program, nor the participating automotive service facility, is responsible for acts or omissions of independent contractors.
We believe that we provide the best auto repair services in Western Washington, through our professional ASE Certified Technicians, up-to-date equipment and technologies, and the use of parts that meet or exceed OEM standards.
Our warranty is simple: if you’re not satisfied, we’ll make it right. We never lose sight of the fact that a satisfied customer is our best advertisement. Further, we sincerely feel that it is an honor to provide you with the finest quality workmanship and parts available. Your satisfaction with our service is a matter of personal and professional pride!
We offer a very competitive warranty for our parts and labor for 15 Months/15,000 miles.
If you have a problem:
- Call 800-564-5460 and let us know the symptoms your car is experiencing
- If possible, bring your vehicle by while the problem is occurring
- You don’t need to bring your work order with you; we have it on file
- Inspect your vehicle and road test it with you if needed
- Deliver you back to home or work
- Analyze the cause of the problem
- Call you to keep you informed
- Repair the problem and get you back on the road again!
Warranty Terms and Conditions
Greg’s Japanese Auto Parts and Service will warranty all repairs for 15 months or 15,000 miles, whichever comes first, (commencing on the date of the customer’s original invoice) against defective parts and workmanship, provided the vehicle has been properly driven and maintained according to the manufacturer’s recommended schedule. This warranty excludes used parts or parts not purchased from Greg’s Japanese Auto Parts and Service. Greg’s Japanese Auto Parts and Service will warranty only the defective parts or labor and is not liable for incidental damages beyond the defective parts or labor. Used parts are warranted for 90 days, parts only. National warranty number is 1-800-564-5460.
Warranty is non-transferable.
Please note: Due to manufacturer’s warranties, some parts may have a warranty that extends beyond 15 months or 15,000 miles.