Mission Statement

Greg's Japanese Auto with 8 locations throughout Puget Sound, WAGreg’s Japanese Auto Mission Statement

Our Commitment to Our Auto Repair Customers

The mission of all Greg’s Japanese Auto repair centers throughout Western Washington is the same:
To provide outstanding auto repair service to every customer so as to ensure peace-of-mind, safety and reliability of their vehicle.

To this end, we are committed to provide excellent customer service in the following ways:

  • Provide estimates of repairs and services upfront, and to never proceed with repair without prior customer authorization
  • Use parts that meet or exceed original equipment manufacturer’s (OEM) standards
  • Advise each customer with recommended repairs and services in the following order of importance: safety, reliability, performance
  • Educate customers about their manufacturer-recommended maintenance services to ensure their vehicle’s continued safety, reliability and performance
  • Remain up-to-date on the latest Technical Service Bulletins and recalls, and inform our customers of any such related service or repair
  • Require all of our mechanics to undergo continuing training to remain up-to-date on the latest technical information, technology and auto repair and service techniques
  • Ensure that all of our facilities are equipped with the latest technologies